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Deposit: How do I deposit money to Gamblers Secret?

At Gamblers Secret you can deposit using Visa, Mastercard, Trustly, Skrill, Neteller, Paysafecard, Bitcoin etc.

Deposit: Which currencies do we support?

The website allows playing for BTC, EUR, AUD, USD, SEK, NOK. You must choose one currency as the currency of your account. Any payments received in a currency other than the one chosen by you as the currency for your account will be converted at the prevailing exchange rate. Please note that any exchange fees are payable by you. If you want to add some other currency, you can do it from your account profile.

Deposit: My deposit failed, what is wrong?

Please ensure all the information is filled out correctly. Check whether your card/wallet has sufficient funds. If everything seems fine, reload the page or try to deposit once more using a different browser (Google Chrome is recommended). Please contact your bank for more details, and get back to us if the issue persists.

Deposit: My deposit was succesful, but there is not funds in my account, what should I do?

Check whether the funds were deducted from your card/account and then contact us via email to www.gamblerssecret.com/help. In most cases, we can sort this out without any proof of deposit.

Deposit: Is there a deposit fee at Gamblers Secret?

Please check the page “Deposit/withdrawals” for details about transaction fees.

Withdrawal: How do I withdraw money from Gamblers Secret?

Go to the “Deposit/withdrawals” section of your account area, select your preferred withdrawal method and follow the instructions. The minimum withdrawal amount depends on the banking method you use.

Withdrawal: Which withdrawal methods are supported?

Normally, you can withdraw funds using the same method as used for the last deposit. However, there can be exceptions. To see which withdrawal methods are currently available to you, please check the withdrawal section of your account area.

Withdrawal: I can not withdraw my money, what should I do?

The most common reasons for unsuccessful withdrawals are the following:
- the amount you wish to withdraw exceeds your current balance; - you have entered incorrect bank account number; - you have an active bonus that still needs to be wagered; - the amount you’re trying to cash out exceeds the withdrawal limit for the selected payment method.
If none of the above mentioned reasons are the issue, try to reload the page or try a different browser. Contact us via Live Chat if the problem persists.

Technical issues: Games are slow, what should I do?

Check your internet connection, close any background programs that might drain your bandwidth or restart your computer. If the problem persists, please contact our Support.

Technical issues: What happens if the game freezes in the middle of a round or if I lose internet connection?

Don’t worry, you will end up right where you left off next time you launch the game.

Technical issues: I cannot lauch a game, what should I do?

You might have lost contact with the server. Restart the browser and launch the game again. Contact our support team if the problem persists.

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